Return Policy

Last Updated: 09/09/2020

 

We are very proud of our product in terms of product quality, design, style and rich content. We are very confident in our heart pouring product “JUST Planner” assisting you to crush your goals and more organised life. However if you still are not satisfied or dislike our product and seek a return, we are gladly offering you 30 days Satisfaction Guarantee and we’ll give you a refund without further question asked. The only favor we request from you is, you must write full details and feedback why you dislike or not satisfied with JUST Planner. Give us a chance to make improvement in future products. 

NOTE: If you received your product damaged this would not be considered a return. Please read here (Defective Product) for guidelines and instructions on how to resolve this issue.

Satisfaction Guarantee

TERMS OF CONDITIONS

  • Only applicable for the purchase made on https://www.just-planner.com.

  • Product must return and ship within 30 days from the date of receipt.

  • All return products require the order number.

  • No exchanges

  • Shipping cost and any custom duty is non-refundable

  • Full refund is provided for wrong product delivery.

PROCEDURES OF RETURN

 

  • Please notify your intention to return by sending us an email @ hello@just-planner.com stating your name, order number, product your intent to return and most importantly leave your full details and feedback of the reason you dislike or not satisfied with JUST Planner.

  • Once you receive our email acceptance and confirmation of return, you can proceed to ship the return product via traceable/ secure postage company to the address as mentioned in our email acceptance. Please note that the shipping fee and custom duty for return is non-refundable. Detail instruction will be indicated in the confirmation of return email.

  • Kindly indicate “Return Order: your order number” clearly and visible on the return parcel.

  • Once the return product is delivered, please email us the shipping tracking number by replying to our confirmation of the return email. Please note that the return label shall not be provided.

  • We will notify you via email and proceed with the refund once we have received the return product.

TERMS OF CONDITIONS

  • The refund for returns will be refunded, less shipping fee and custom duty if any.

  • Refunds will be processed within 7 business days after receiving the return product.

  • Refunds will be issued based on the currency you used to pay for your order. Any fluctuations in the currency conversion rates will not be taken care of by us.

  • All refunds are processed back to the original form of payment made to us.