Support

SATISFACTION GUARANTEED

We like you. Is it too soon to say that? We care so much about your satisfaction that we hired a bunch of the best, nicest, most awesome human beings we could find to help with anything you need. We call them the JUSTer Customer Satisfaction Team, and they’re your go-to when you need a recommendation, a refund, or just a reason to smile. Seriously, reach out. Even just to say hi to hello@justp

WE WANT TO HEAR FROM YOU
 
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General Inquiries
GENERAL
Order Inquiries
ORDER
Business Inquiries
BUSINESS

Frequently Asked Questions

PRODUCT

What’s inside the Planner?


JUST Planner included :
- Yearly Life Album
- Self-Focus Questionnaires
- Goals Brainstorming
- Goals Planning
- Habit Development Planning
- Monthly Log
- Mood Tracker
- Habit Tracker
- Expense Tracker
- Sleep Tracker
- Daily Log
- Self Reflection
We rolled them all into JUST planner. Lean More.




Do you release dated JUST Planner?


No! We wish to provide you the flexibility to start at any time around the year and you’ll not waste any single page. You will have freedom to design your own date and monthly calendar or we have stickers provided to customize your very own design and needs.




How long does it last?


Part I & Part II of JUST Planner Classic are designed to cater 6 months for each planner serving different functions and purposes. Part I (6 months) + Part II (6 months) = 1 year You are wondering why don’t we merge both in 1 planner? Imagine if you are carrying a bulky and heavy planner with over 700++ pages around. We believe you will give up bringing it out within or less than a week. Furthermore, a 6 months planner allows you to be more focused and polish your ideal plans and habits while the 2nd half of the year allows you to review your previous methodology and make necessary adjustments and changes.




What is the difference between Classic Part I vs Part II?


Part I - A daily undated 6-month goal planner provides flexibility to start any time. It’s perfect for JUSTer to conduct goal setting by providing a series of tools assisting the JUSTer to gain clarity of oneself.
Part II - A daily undated 6-month goal planner is perfect for the JUSTer to continue with uncompleted goals with a set of tools to reflect the goals and to wrap up the whole year.




Is JUST Planner vegan friendly?


Yes! That's a must. We aim to give in everything we have to help the society and greener future. We are putting in many efforts to create a sustainability journey to move forward as a brand and continue to make small changes within the business internally and in our supply chain to be more environmentally efficient. We design all our products with sustainability and environmental friendly raw materials from the selection of paper to the packaging. The Planner is made from 120 gsm FSC-Certified paper and printed using natural soy bean inks including softcover wrapped with synthetic leather (vegan leather) over the grenuine leather. the quality is still pretty amazing and very durable.




Do you have a digital form for JUST Planner?


No! We do not have an app or digital form of JUST Planner but we will develop in the future. Please subscribe here and stay tuned to receive the latest news from us.




I received a defective/ wrong planner. What do I do?


Oh dear! Please drop us an email here (order@just-planner.com) with the following information:
1. Your Name
2. Email Address
3. Order Number
4. Photo showing the damaging product with a note.

Our team members will personally handle your case.




I received my product, but it looks different to the image on the website.


Actual Product vs Product Photograph
The actual colours may vary slightly from the image you see on screen as different screen displays colour differently.

Actual Product vs Product Illustration
Certain products might be displayed in a graphic format for illustration purposes only. We suggest you to contact us if you like to get more information.
We are very proud of our product style, design, rich content and product quality. If you really dislike our product, please refer to our Return Policy.




How can I exchange my planner for a different one?


Very unfortunate, we do not offer exchanges. However, if you are not satisfied with your purchase, feel free to check out our Return Policy.





ORDER

Do you customize planners?


No. We do not offer to customize the whole planner. BUT We customize the front cover with your brand/ logo as a gift to your company staff, as a corporate gift, events, workshop, conference, etc. By doing this allows you to utilize JUST Planner as a bridge for your brand to get noticed while giving them a best tool in crushing their dream goals. To have your brand/ logo crafted there, the minimum order shall be 100 planners and above. If your order is lesser than 100 planners, feel free to refer to our bulk order here. Please note that our bulk orders do not offer any customization. Proceed to customize with your brand/ logo here.




Do you offer discounts for bulk order?


Yes, we do! Please visit our Bulk Order page here for the details.




Do you offer any discounts for donation?


Yes! Please do not hesitate to contact us here. A special discount price will be given.




Do you offer a corporate discount for bulk order?


Yes! Please drop us an email here (order@just-planner.com) and we are gladly to
share with you our offer.




I forgot to apply for a discount coupon code. Can I still get the discount?


Very unfortunate that we are unable to retroactively apply the coupon code and discount once the transaction is completed. All discounts must be applied at the cart checkout page.




Can I cancel my order?


Yes! You have the right to cancel your order before the payment is successfully made. If payment has been made, please notify us immediately here (order@just-planner.com). If your order has left our facility, we will not be able to cancel for you. Please refer to our Return Policy here for more details.




Can I change my order after payment has been made? What if I purchased the wrong planner?


Yes! You are allowed to change the same value product with no additional cost imposed on you but you must be quick. Please notify your changes here (order@just-planner.com). If your product's has already left our facility, no further changes will be made for you.




Can I add on something after the order is confirmed and payment has been made?


Yes, you can always place a new order with us by providing us your current and previous order number here (order@just-planner.com) and we will deliver your product to you in a single parcel.




I have not received my order confirmation yet. What should i do?


Could it be at your spam mailbox? If not, feel free to drop us an email here (order@just-planner.com) and our team member will be happy to help you out.




I have entered the wrong shipping address, What should I do?


Please notify us with the correct mailing address here (order@just-planner.com). We will try our best to update your information. If your order has already shipped, we will not be able to recall your shipment for you.




I have submitted with the wrong email address for my order. What should I do?


Please notify us with the correct email address here (order@just-planner.com) and we will update for you accordingly.




I have made my purchase on Amazon or any other third party online platform, does the Return Policy apply to my order?


Return Policy does not apply for any purchase made outside www.just-planner.com. However, you still be able to use the fulfillment services as below:

  • Amazon - Click here
  • Shopee - Click here
  • Lazada - Click here





SHIPPING & RETURN

Do you ship internationally?


Yes! We ship worldwide. Just fill up your address during the shopping cart check out and you will have your shipping cost calculated. Please refer to our shipping page here for more details.




How long is the processing time?


All orders have a 1-3 business days processing time regardless of the shipping option selected. Orders ship Monday to Friday excluding weekends and holidays. Once your order ships, you will receive a confirmation email containing your tracking information. Please allow 24-48 hours for the tracking to be updated. If you have not received tracking email, kindly check your other email folders, or email us here (order@just-planner.com). Please note that we cannot be held accountable for any shipping delays caused by our shipping partner. Should inaccurate or incomplete address information be provided, it may delay the processing time by 1-2 business days. All customers are encouraged to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.




How long will it take to receive my product?


Once the order has been processed and shipped from our facility, you will receive shipping confirmation with tracking information. Domestic Shipping

  • Standard/ Free Shipping: 3-6 business days to arrive
  • Express: 2-4 business days to arrive
Malaysia Shipping
  • Standard/ Free Shipping: 4-7 business days to arrive
  • Express: 2-4 business days to arrive
International Shipping
  • International Standard Shipping: 7-21 business days to arrive
  • International Express Shipping: 5-7 business days to arrive
Please be informed that the estimated shipping duration is measured by business days where weekends and Holiday are excluded. Kindly refer to our Shipping page here for further details.




Do you provide express shipping? How long does it take and how much does it cost?


Yes! We got you covered. Please select the express option at your shopping cart checkout page if you wish to receive your product faster. Please refer to our shipping page here for more details.




How do I know when my order has been shipped?


You will receive an email shipping confirmation from us once your order is shipped with tracking details provided. Please allow 1-2 business days for the tracking information to update.




How do I track my order?


Please use the link in the shipping confirmation email and key in the tracking number provided and you will be able to check the path of your order from our facility to your destination. If you have not received your tracking information for more than 5 days after confirmation of your order, please contact us here (order@just-planner.com) indicating your name and order number and we will get back to you within 1-2 business days.




My order says delivered, but it’s not here! What does this mean?


Rare cases happened occasionally. Our shipping partner will mark packages as Delivered prior to it being actually delivered. Really doesn’t show up after 2 business days? Rest assured. We will make it up for you. Please notify us here (order@just-planner.com) and we will deliver a new JUST Planner to you right away.




My order didn’t arrive. What should I do?


Oh dear! We are truly sorry to hear that. You should have received your parcel within the scheduled time but odd time happens occasionally. If you have not received your package after 30 days, we consider it lost. Please drop us an email here (order@just-planner.com) indicating your order number and shipping confirmation email. One of our team member will immediately send you a new JUST Planner and investigate your case personally.




How can I return my JUST Planner?


We are confident that JUST Planner will assist you in crushing your goals. We find that we have remarkably low in return rate and we are proud of our product. We understand that there are cases in which you need to return your order and we are happy to accommodate the return. Feel free to refer to our Return Policy here.




What will be the shipping rate?


Your shipping rate will be calculated after you have input your destination address during the checkout. Shipping rate will vary depending on the weight and the location.




Do I have to pay for Customs Duty?


We wish to get it covered but unfortunately No! International orders are subject to customs taxes and vary depending on the respective country's policy, the cost of shipping goes towards shipping the item only and not towards any additional custom fees. Customers are liable for any additional customs taxes and payment is necessary to receive your package. However, if you choose to refuse the customs fee and have your package returned, we will be sure to process a refund to you once we receive the package but the shipping and processing fee is not refundable.





GENERAL

What is JUST Planner ?


JUST Planner is the best tool to help you crush the goals you‘ve always dreamt of by simplifying your complexity. Below are the methodology applied by JUSTPlanner:
JUST Decide - To conduct self-focus, visualize the end results and take on the decision committed.
JUST Plan - To outline steps from scratch to achievement.
JUST Do - Tools to ensure you are progressing a little every single day.




Where can I preview the planner?


You can view from electronic preview, please surf our Shop page here.




Are your planners available in stores?


Not available at the moment. Subscribe to our newsletter orfollow our social media for the latest updates. Online Store : Amazon, Lazada, Shopee




Can I ship a gift to someone?


Yes. You are welcome to do so. Please ensure the shipping address is correct and select the gift card add on option made available during the checkout and indicate the message you wish to write.




Where is JUST Planner produced?


Our product made with love in Singapore.




Is there a number I can call for my inquiry?


No! Just planner is a small scale of business and we do not cater for a call centre service with a high volume of customer calls. If you are not able to find your questions at FAQ, feel free to contact us at the following email. We promise to reply within 1 to 2 business days.





PARTNERSHIP

Does JUST Planner have any program for affiliation/ collaboration/ crossover ?


Yes! We’re always looking at all kinds of possibilities. Just reach us out here (management@just-planner.com) and we will reply to you within 3 business days. We can’t wait to hear you out.




Do you have stockists/ wholesale?


Yes! We currently only work closely with several stockists and we do offer wholesale. If you are interested, feel free to drop us an email here (management@just-planner.com). We love to hear you out.




I’m a writer and I’d like to feature JUST Planner products on my new platform/ website/ blog.


Thank you for choosing us to feature JUST Planner. We’re happy to hear you out. Please drop us an email here (management@just-planner.com) and we will get back to you within 3 business days.





GET 1, GIVE 1

What is Get 1 Dream, Give 1 Chance Program?


JUST Planner was launched in 2020 and initiated this program to provide assistance to people who are confused and lost in their way to have a more simplified and organized life. In this program, we donate a planner to someone in need when you purchase one planner. With the extra strength offered by you, together we are able to give a life changing opportunity to those lost sheep out there who need assistance to plan his/her coming soon life chapter. With our invited “JUSTer” participating in this event, we can guide and share our experience in using JUST Planner with the potential recipients. Your purchase might make a direct impact in someone else’s life. Our strength alone is never enough. With you together we can achieve big and work together towards a better world.




Who is the potential recipient of the donation?


We do not limit ourselves so long as someone either individual/ organization, school in need out there but having difficulties in accomplishing by themselves. Feel free to drop us your valuable opinions here (hello@just-planner.com).




Can you donate JUST Planner to my charity event/ organisation?


We are very happy to hear you out and consider if you are entitled under our list and will put you in the queue. Please don’t hesitate to contact us here.




When will the applications be available for the Get 1 Dream, Give 1 Chance program?


The applications are available every quarter throughout the year. To be transparent, Just Planner will publish the news in the Press and our social media or subscribe to our newsletter here (hello@just-planner.com) and be the first to receive our front line news. Due to the current Covid-19, we will accumulate all the Planners until further notice from the Singapore government to give green light to resume the program.