We like you. Is it too soon to say that? We care so much about your satisfaction that we hired a bunch of the best, nicest, most awesome human beings we could find to help with anything you need. We call them the JUSTer Customer Satisfaction Team, and they’re your go-to when you need a recommendation, a refund, or just a reason to smile. Seriously, reach out. Even just to say hi to email@example.com.
WE WANT TO HEAR FROM YOU
Please fill out our form, and we'll get in touch shortly
Frequently Asked Questions
What’s inside the Planner?
JUST Planner includes :
- Self-Focus Questionnaires
- Goals Brainstorming
- Goals Planning
- Habit Development Planning
- Monthly Log
- Mood Tracker
- Habit Tracker
- Expense Tracker
- Sleep Tracker
- Daily Log
- Self Reflection
Do you release dated JUST Planner?
No! We wish to provide you the flexibility to start at any time around the year and you’ll not waste any single page. You will have the freedom to design your own date and monthly calendar or we have stickers provided to customise your very own design and needs.
How long does it last?
Part I & Part II of JUST Planner Classic are designed to cater 6 months for each planner serving different functions and purposes.
What is the difference between Classic Part I vs Part II?
Part I - A daily undated 6-month goal planner provides flexibility to start any time. It’s perfect for JUSTer to conduct goal setting by providing a series of tools assisting the JUSTer to gain clarity of oneself.
Part II - A daily undated 6-month goal planner is perfect for the JUSTer to continue with uncompleted goals with a set of tools to reflect the goals and to wrap up the whole year.
Is JUST Planner vegan friendly?
Yes! That's a must. We aim to give in everything we have to help the society and greener future. We are putting in many efforts to create a sustainability journey to move forward as a brand and continue to make small changes within the business internally and in our supply chain to be more environmentally efficient.
Do you have a digital form for JUST Planner?
No! We do not have an app or digital form of JUST Planner but we will develop in the future. Please subscribe to our newsletter and stay tuned to receive the latest news from us.
I received a defective/ wrong planner. What do I do?
1. Your Name
2. Email Address
3. Order Number
4. Photo showing the damaging product with a note.
Our team members will personally handle your case.
I received my product, but it looks different to the image on the website.
Actual Product vs Product Photograph
The actual colours may vary slightly from the image you see on screen as different screen displays colour differently.
Actual Product vs Product Illustration
Certain products might be displayed in a graphic format for illustration purposes only. We suggest you to contact us if you like to get more information.
How can I exchange my planner for a different one?
Very unfortunate, we do not offer exchanges. However, if you are not satisfied with your purchase, feel free to check out our Return Policy.
Do you customise planners?
No. We do not offer to customise the whole planner.
Do you offer discounts for bulk order?
Yes, we do! Please visit our Bulk Order page for the details.
Do you offer any discounts for donation?
Yes! Please do not hesitate to contact us through firstname.lastname@example.org. A special discount price will be given.
Do you offer a corporate discount for bulk order?
Yes! Please drop us an email email@example.com and we are gladly to
share with you our offer.
I forgot to apply for a discount coupon code. Can I still get the discount?
Very unfortunate that we are unable to retroactively apply the coupon code and discount once the transaction is completed. All discounts must be applied at the cart checkout page.
Can I cancel my order?
Yes! You have the right to cancel your order before the payment is successfully made. If payment has been made, please notify us immediately @ firstname.lastname@example.org. If your order has left our facility, we will not be able to cancel for you. Please refer to our Return Policy for more details.
Can I change my order after payment has been made? What if I purchased the wrong planner?
Yes! You are allowed to change the same value product with no additional cost imposed on you but you must be quick. Please notify your changes email@example.com. If your product's has already left our facility, no further changes will be made for you.
Can I add on something after the order is confirmed and payment has been made?
Yes, you can always place a new order with us by providing us your current and previous order number @ firstname.lastname@example.org and we will deliver your product to you in a single parcel.
I have not received my order confirmation yet. What should i do?
Could it be at your spam mailbox? If not, feel free to drop us an email @ email@example.com and our team member will be happy to help you out.
I have entered the wrong shipping address, What should I do?
Please notify us with the correct mailing address @ firstname.lastname@example.org. We will try our best to update your information.
I have submitted with the wrong email address for my order. What should I do?
Please notify us with the correct email address @ email@example.com and we will update for you accordingly.
I have made my purchase on Amazon or any other third party online platform, does the Return Policy apply to my order?
Return Policy does not apply for any purchase made outside www.just-planner.com. However, you still be able to use the fulfillment services as below:
Amazon - Click here
Shopee - Click here
SHIPPING & RETURN
Do you ship internationally?
Yes! We ship worldwide. Just fill up your address during the shopping cart check out and you will have your shipping cost calculated. Please refer to our Shipping page for more details.
How long is the processing time?
All orders have a 1-3 business days processing time regardless of the shipping option selected. Orders ship Monday to Friday excluding weekends and holidays. Once your order ships, you will receive a confirmation email containing your tracking information. Please allow 24-48 hours for the tracking to be updated. If you have not received tracking email, kindly check your other email folders, or email us @ firstname.lastname@example.org.
How long will it take to receive my product?
Due to the COVID-19 situation, there may be significant delays for all international shipments in and out of Singapore. Please note that there may be an additional delay of up to 14 working days.
Standard/ Free Shipping: 3-6 business days to arrive
Standard/ Free Shipping: 6-9 business days to arrive
International Standard Shipping: 14-30 business days to arrive
Do you provide express shipping? How long does it take and how much does it cost?
Yes! We got you covered. Please select the express option at your shopping cart checkout page if you wish to receive your product faster. Please refer to our Shipping page for more details.
How do I know when my order has been shipped?
You will receive an email shipping confirmation from us once your order is shipped with tracking details provided. Please allow 1-2 business days for the tracking information to update.
How do I track my order?
Please use the link in the shipping confirmation email and key in the tracking number provided and you will be able to check the path of your order from our facility to your destination. If you have not received your tracking information for more than 5 days after confirmation of your order, please contact us @ email@example.com indicating your name and order number and we will get back to you within 1-2 business days.
My order says delivered, but it’s not here! What does this mean?
Rare cases happened occasionally. Our shipping partner will mark packages as Delivered prior to it being actually delivered. Really doesn’t show up after 2 business days? Rest assured. We will make it up for you. Please notify us @ firstname.lastname@example.org and our team member will follow up closely with you.
My order didn’t arrive. What should I do?
Oh dear! We are truly sorry to hear that. You should have received your parcel within the scheduled time but odd time happens occasionally. If you have not received your package after 30 days, we consider it lost. Please drop us an email @ email@example.com indicating your order number and shipping confirmation email. One of our team member will immediately send you a new JUST Planner and investigate your case personally.
How can I return my JUST Planner?
We are confident that JUST Planner will assist you in crushing your goals. We find that we have remarkably low in return rate and we are proud of our product. We understand that there are cases in which you need to return your order and we are happy to accommodate the return. Feel free to refer to our Return Policy.
What will be the shipping rate?
Your shipping rate will be calculated after you have input your destination address during the checkout. Shipping rate will vary depending on the weight and the location.
Do I have to pay for Customs Duty?
We wish to get it covered but unfortunately No! International orders are subject to customs taxes and vary depending on the respective country's policy, the cost of shipping goes towards shipping the item only and not towards any additional custom fees. Customers are liable for any additional customs taxes and payment is necessary to receive your package.
What is JUST Planner ?
JUST Planner is the best tool to help you crush the goals you‘ve always dreamt of by simplifying your complexity. Below are the methodology applied by JUST Planner:
JUST Decide - To conduct self-focus, visualise the end results and take on the decision committed.
JUST Plan - To outline steps from scratch to achievement.
JUST Do - Tools to ensure you are progressing a little every single day.
Where can I preview the planner?
You can view from electronic preview, please surf our Shop page.
Are your planners available in stores?
You can find JUST Planner at NBC Stationary & Gifts located at the below locations.
Raffles City Shopping Centre
Can I ship a gift to someone?
Yes. You are welcome to do so. Please ensure the shipping address is correct during the checkout.
Where is JUST Planner produced?
Our products are made with love in Singapore.
Is there a number I can call for my inquiry?
No! Just planner is a small scale of business and we do not cater for a call centre service with a high volume of customer calls. If you are not able to find your questions at FAQ, feel free to contact us at the following email. We promise to reply within 1 to 2 business days.
firstname.lastname@example.org for general inquiry, feedback, testimony, shipping matter, related to purchase of our product, bulk order or customise your planner, etc.
email@example.com for donations or business related matters.
Does JUST Planner have any program for affiliation/ collaboration/ crossover ?
Yes! We’re always looking at all kinds of possibilities. Just reach us out @ firstname.lastname@example.org and we will reply to you within 3 business days. We can’t wait to hear you out.
Do you have stockists/ wholesale?
Yes! We currently only work closely with several stockists and we do offer wholesale. If you are interested, feel free to drop us an email @ email@example.com. We love to hear you out.
I’m a writer and I’d like to feature JUST Planner products on my new platform/ website/ blog.
Thank you for choosing us to feature JUST Planner. We’re happy to hear you out. Please drop us an email @ firstname.lastname@example.org and we will get back to you within 3 business days.
GET 1, GIVE 1
What is Get 1 Dream, Give 1 Chance Program?
Who is the potential recipient of the donation?
We do not limit ourselves so long as someone either individual/ organisation, school in need out there but having difficulties in accomplishing by themselves. Feel free to drop us your valuable opinions @ email@example.com.
Can you donate JUST Planner to my charity event/ organisation?
We are very happy to hear you out and consider if you are entitled under our list and will put you in the queue. Please don’t hesitate to contact us @ firstname.lastname@example.org.
When will the applications be available for the Get 1 Dream, Give 1 Chance program?
The applications are available every quarter throughout the year. To be transparent, Just Planner will publish the news in the Press and our social media (Facebook/ Instagram) or subscribe to our newsletter and be the first to receive our front line news.